Since the products and services which are being offered by Dodopackaging.co.uk are customized according to the client’s query, it is recommended that the customer inform the company if the delivered products are not according to their requirements and specifications or are defective, at info@dodopackaging.co.uk within three working days after receiving the order.
A chargeback is not an option. However, a free reprint of the order is provided by the company if the fault in the product is proven to be on the company’s side. The defect is determined by the management team of Dodopackaging. Full orders must be shipped back within seven working days by the customer at their own cost, along with proper documents or product defects and digital photographs so that the order can be reprinted correctly. If the fault is at the client’s end and they still want a refund, they will have to send us back the printed job; a chargeback will be provided after deducting the product’s setup and shipping cost from the company.